38Fault

Felicity inverter error 38 (F38)

Grid Reverse Sequence Alarm

Also displayed as F38 on some models.

Faultthe inverter cuts its output and the red LED stays solid until the fault is cleared.

The exact meaning depends on your model:

IVGM5KL-P1G1

InverterFault

Also applies to:IVGM6KL-P1G1IVGM7K6L-P1G1IVGM8KL-P1G1

What it means

Grid Reverse Sequence AlarmGrid phase sequence reversed, check grid phase sequence wiring.

Cause: The phase sequence the inverter detects at its grid terminals is reversed relative to what it expects, so it cannot synchronise until the grid wiring order is corrected.

How to fix it

Check grid phase sequence wiring.

Source: Felicitysolar IVGM Series Hybrid inverter Instruction Manual.pdf, p.52

T-REX-3KLP1G01

InverterFault

Also applies to:T-REX-3K6LP1G01T-REX-4KLP1G01T-REX-4K6LP1G01T-REX-5KLP1G01T-REX-6KLP1G01

What it means

Leakage current fault

Cause: Ground leakage current above the safety limit was detected — insulation or grounding on the PV or AC side is letting current return outside the normal conductors.

How to fix it

Restart the unit, if the error persists, contact the repair center.

Source: T-REX-3_3.6_4_4.6_5_6KLP1G01-hybrid-inverter-user-guide-English.pdf, p.38

T-REX-10KHP3G01

InverterCritical

Also applies to:T-REX-10KLP3G01

What it means

Leakage current fault

Cause: Ground leakage current above the safety limit was detected — insulation or grounding on the PV or AC side is letting current return outside the normal conductors.

How to fix it

Restart the unit, if the error persists, contact the repair center.

Source: T-REX-10KHP3G01-Inverter-User-Guide.pdf, p.29 · T-REX-10KLP3G01-Inverter-User-Guide.pdf, p.28

T-REX-50KHP3G01

InverterFault

What it means

Positive and negative bus imbalance faultPositive bus voltage does not match negative bus voltage, shutdown and restart.

Cause: The positive and negative halves of the internal DC bus no longer match in voltage — an internal balancing fault in the conversion stages.

How to fix it

  1. Power down the inverter, wait 5 minutes for capacitors to discharge, then restart.
  2. If the fault recurs immediately or repeatedly, record the exact code and contact your installer or the manufacturer's service line.

Source: T-REX-50KHP3G01-user-manual-.pdf, p.47

Apollo-5KLP1G01-MX

Energy storage systemCritical

Also applies to:Apollo-5KLP1G01-M1Apollo-5KLP1G01-M2Apollo-4K6LP1G01-MXApollo-4K6LP1G01-M1Apollo-4K6LP1G01-M2

What it means

Leakage current faultLeakage current fault detected.

Cause: Leakage current fault.

How to fix it

Restart the unit, if the error persists, contact the repair center.

Source: Apollo-5KLP1G01-All-in-one-ESS-User-Guide.pdf, p.43

Frequently asked questions

What does error 38 mean on a Felicity inverter?
It depends on the model — 6 devices use code 38. On the IVGM5KL-P1G1 it means: Grid Reverse Sequence Alarm. The card for each model on this page gives its exact meaning and fix.
Is error 38 a fault or a warning?
38 is a fault code: the inverter cuts its output and the red LED stays solid until it is cleared.
How do I clear or fix error 38?
Check grid phase sequence wiring. The exact steps for each affected model are listed on this page.

Related error codes

Prefer the full written guide? Read the complete Felicity inverter error-code guide

Compiled from official Felicity user manuals. Always consult your device manual and a qualified technician before performing repairs.