Privacy Policy
How we collect, use, and protect your personal information. Last updated: April 2026.
Information We Collect
We collect the following categories of personal information: (1) Contact information you provide directly, including your full name, email address, phone number, company name, and physical address when you fill out our contact form, request a quote, register as a dealer, or place an order. (2) Technical data collected automatically when you visit our website, including your IP address, browser type and version, operating system, device type, screen resolution, referring website URL, and pages visited. (3) Order and transaction data, including products purchased, order amounts, payment method used, and delivery address. (4) Communication data, including records of your correspondence with our sales and support teams via email, WhatsApp, or phone.
How We Use Your Data
We use your personal information for the following purposes: (1) Order processing and fulfillment -- to process your orders, arrange shipping, and communicate delivery updates. (2) Customer service -- to respond to your inquiries, provide technical support, and handle returns or warranty claims. (3) Marketing communications -- to send you product updates, promotions, and newsletters, but only if you have opted in. You can unsubscribe at any time. (4) Website analytics -- to understand how visitors use our website and improve our content. (5) Legal compliance -- to comply with applicable laws and regulations.
Cookie Policy
Our website uses the following types of cookies: (1) Essential cookies -- required for the website to function properly. These cannot be disabled. (2) Analytics cookies -- Google Analytics and Vercel Analytics cookies that collect anonymous usage data. (3) Preference cookies -- to remember your language preference (English, Arabic, or French). We do not use advertising or retargeting cookies. You can manage cookie preferences through your browser settings.
Third-Party Services & Data Sharing
We share personal information with: (1) Google Analytics and Vercel Analytics -- for anonymous website usage statistics. (2) Shipping and logistics partners -- to arrange product delivery. (3) Payment processors -- we do not store full credit card numbers on our servers. (4) Authorized dealers -- only when you explicitly request a quote or local service. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Retention
We retain your personal information for the following periods: (1) Customer account and order data -- for 7 years from the date of your last transaction, as required for tax and accounting purposes under UAE law. (2) Contact form inquiries -- for 2 years. (3) Website analytics data -- aggregated and anonymized within 26 months. (4) Marketing communication preferences -- until you unsubscribe or request deletion.
Data Security
We implement industry-standard security measures to protect your personal information. All data transmissions between your browser and our website are encrypted using SSL/TLS protocols (HTTPS). Access to personal data is restricted to authorized personnel who need it to perform their job functions.
GDPR Compliance (European Customers)
If you are located in the European Economic Area (EEA), including customers in Germany, France, Italy, Spain, and the Netherlands, you have additional rights under the GDPR: (1) Right of access. (2) Right to rectification. (3) Right to erasure (right to be forgotten). (4) Right to restrict processing. (5) Right to data portability. (6) Right to object. To exercise any GDPR right, contact us at privacy@felicitysolar.me.
UAE Data Protection (PDPL Compliance)
We comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). We ensure that personal data is collected for clear, specific, and legitimate purposes, processing is proportionate, and cross-border data transfers comply with PDPL requirements.
Your Rights
Regardless of your location, you have the right to: (1) Access the personal data we hold about you. (2) Correct any inaccurate information. (3) Request deletion of your personal data. (4) Opt out of marketing communications at any time. (5) Request a copy of your data in a portable format. (6) Lodge a complaint with the relevant data protection authority.
Privacy Contact Information
For any questions about this privacy policy or your personal data, contact us: Email: privacy@felicitysolar.me | WhatsApp: available on our contact page. We will respond within 30 days. For GDPR-specific requests, we will respond within one calendar month.
Contact our privacy team for any data-related inquiries. Contact Us